Policy
At Track & Field, you can exchange an eligible product for a completely different item. The product value is credited to your TRACK Wallet after QC, and you use it to buy any product from the store.
What is an Exchange?
Exchange means returning a product and receiving its value as TRACK Wallet credit — which you can use to buy any other product from our store. Unlike a replacement, the new product doesn't have to be the same item.
Request must be submitted within 4 days of delivery
Product must be unused and in its original condition
All original tags, packaging, and accessories must be included
An unboxing video and clear product photos are mandatory
Exchange is subject to product availability in the store
Stockings
Leg sleeves
Hygiene products
Clearance sale items
Discounted products
A ₹150 pickup charge applies to all exchange requests — regardless of the reason. This covers the reverse pickup cost.
Submit your exchange request within 4 days of delivery
Upload your unboxing video and product photos
Admin reviews and approves the request
Pay the ₹150 exchange pickup fee
Schedule reverse pickup — pack the product securely
Product undergoes quality inspection at our warehouse
Product value is credited to your TRACK Wallet after QC passes
Browse the store and place a new order using your wallet balance
The wallet credit equals the original purchase price of the returned product. You can use it to buy any product from our store — there's no expiry. If the new product costs more, you'll pay the difference at checkout. If it costs less, the remaining balance stays in your wallet.
For any questions, contact our support team via WhatsApp.
Request Exchange