Policy
If you receive a damaged, defective, or incorrect product — or need a different size or color — you may request a replacement within 4 days of delivery.
What is a Replacement?
Replacement means receiving the same product in a different size or color. You choose the new variant after your item passes QC at our warehouse — based on what's available in stock.
Damaged product received
Defective product received
Wrong item received
Manufacturing defect found
Need a different size (₹150 fee applies)
Want a different color (₹150 fee applies)
Request must be submitted within 4 days of delivery
Product must be returned with original packaging, tags, and accessories
Clear photos or unboxing video of the issue must be provided
Replacement is subject to stock availability
Free — when the product is damaged, defective, or incorrectly delivered by Track & Field
₹150 pickup fee — for customer-requested size or color changes
Submit your replacement request within 4 days of delivery
Upload your unboxing video and product photos
Admin reviews and approves the request
Pay ₹150 pickup fee (if applicable) and schedule reverse pickup
Pack the product securely before handing to courier
Product undergoes quality inspection at our warehouse
Choose your new size or color from available stock
New variant ships after admin confirmation
Replacements are subject to product availability. If the requested variant is unavailable, our team will reach out with alternative options — including an exchange credit to your TRACK Wallet.
For any questions, contact our support team via WhatsApp.
Request Replacement