Legal

Privacy Policy

At Track & Field, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

When you place an order or create an account, we may collect:

Name, mobile number, and email address
Shipping and billing address
Payment details (processed securely through our payment gateway)
Order information and purchase history

We do not ask for OTPs, CVVs, passwords, or banking credentials at any point.

2. How We Use Your Information

Process and fulfill your orders
Deliver products to your address
Provide customer support and handle return or exchange requests
Send order updates via WhatsApp or email
Improve our products, services, and website
Send promotional offers (only if you have opted in)

3. Information Security

We use appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. All payments are processed through secure, trusted payment gateways. We do not store your full card or banking details on our servers.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

Payment gateways to process transactions
Shipping and courier partners to deliver your orders
Government or legal authorities if required by law

5. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies in your browser settings, though some parts of our website may not function correctly if you do so.

6. Your Rights

You may access, update, or correct your personal information by logging into your account. To request deletion of your data or for any privacy-related queries, please contact our customer support team.

7. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal requirements, and resolve disputes. Once your data is no longer required, it is securely deleted or anonymized.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact our customer support team through the contact details available on the Track & Field website.