Return & Refund Policy

Eligibility for Return & Replacement

• • Products are eligible for return or replacement within 4 days of delivery.
• • Return, exchange, and wallet-credit options are available for eligible items.
• • Customers must report any issue within 4 days of receiving the product.
• • Requests received after 4 days may not be eligible for assistance.

Non-Returnable Products

Shipping & Return Charges

• • A ₹150 reverse pickup or exchange handling charge may apply for customer-choice requests.
• • No charge may apply when the issue is caused by our store, such as wrong, damaged, or defective item.
• • Shipping and handling fees are non-refundable.
• • If courier pickup is delayed, the return process will proceed only after successful collection by the courier.

Refund & Wallet Process

• • Refunds are initiated only after reverse pickup, warehouse receipt, and item inspection.
• • Returned products undergo quality inspection and verification.
• • Wallet credit is the default refund method and can be used on future TRACK orders.
• • Bank refund is optional and may be handled manually by support when required.

Exchange Process

• • Exchange requests are treated as returning the original item plus creating a replacement order.
• • If the new item costs the same, no additional payment is needed after approval and inspection.
• • If the new item costs less, the difference is credited to TRACK Wallet.
• • If the new item costs more, the remaining amount is collected through Razorpay before shipment.

Damaged, Missing or Incorrect Items

Support Contact